Last updated on September 12th, 2017
A. Information We Collect
In order to help you get the most out of our service, we collect user submitted personally identifiable information when you use the site. We only ask site users to submit the minimum amount of information necessary to use our service. Such information may include your name, password, postal code, email address, and phone number for communication purposes. Information may be submitted to the Superior Learning website or via phone or email when communicating with a Superior Learning representative. For students and parents, we may collect information related to your documentation of and payment for tutoring sessions. For tutors, we may collect your Social Insurance number for tax purposes or to complete a background check. As detailed in the "Data Transmission and Storage" section below, we use Secure Socket Layer (SSL) encryption on any page of the site where we ask you to submit personally identifiable information and encrypt all such information for safe storage in our system.
We also gather non-personally identifiable information when you use the site. Such data is compiled in aggregate and includes things like the referring URL and the type of browser you may be using to access the site. This data is used to better understand and enhance the user experience on the site.
B. Data Transmission and Storage
We are highly committed to keeping your information private and secure. We use industry- standard 128-bit SSL encryption when collecting and transmitting your information through the
system. Once information has been collected, we encrypt sensitive data in our database for added security. Superior Learning also uses firewalls and hardware monitoring across our system to protect against unauthorized access.
C. Payment Details
All online payments take place via PayPal, a global leader in online payment solutions. We never collect any of your financial information, including your credit card number, expiration date, and address information associated with your financial account.
E. Information Sharing
Superior Learning shares a minimum amount of information between tutors and students in order to facilitate the arrangement of tutoring sessions. Superior Learning does not disclose or sell your personally identifiable information without your consent. We reserve the right to release non- personally identifiable information collected in aggregate, however.
F. Minors (age 13 and under)
Superior Learning does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to Superior Learning. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information
removed. All contact, including tutoring sessions, between a tutor and any minor should, of course, only take place in 'a supervised setting.'
G. Legal Requests and Business Transfers
H. Your Security
Please help keep the site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact Superior Learning at [email protected] for additional assistance.
Superior Learning may send you email communications periodically detailing new features or promotions on the site. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account,
please contact us.
G. Contact Information